Order Processing, Despatch, Transit time, Delivery
Processing begins immediately upon payment (1-2 hours), and orders will be despatched within 1-2 days.
NOTE: Despatch Time is not the same as Transit Time.
| Stages | Estimated time |
|---|---|
| Order submitted Order paid successfully | |
| Order is accepted Processing begins | 1-2 hours |
| Order is being picked Order is being packed Awaiting shipment Processing completed | 1-2 days |
| Awaiting delivery Transit time | 1-6 weeks (subject to supplier and delivery location) |
| Average delivery | 21 days |
| Delivery time guarantee ** | 21 days from despatch |
| We cannot ship to multiple addresses All prices include Australian GST |
Direct shipping
To provide your order as quickly as possible at the lowest price, we generally ship directly from the supplier.
- Your purchase is placed & payment received
- Processing begins (1-2 hours)
- Order is picked and packed, ready for shipping (1-2 days)
- Order processing is complete & transit begins (1-6 weeks)
- Delivery (items are received at your location)
Delivery time guarantee **
If your order is not delivered within 21 days of despatch, we will give you a free * $10 Gift Card.
* Limit of 1 Gift Card per delivery. Orders over $100.
Consideration before you Purchase
We ask that you consider the following before placing an order:
- Is the order urgent?
- Is the delivery time-critical such as a birthday or celebration?
- Consider the comparison between the substantial saving on this site and the delivery times
If you place an order and change your mind…
If an order is placed and you change your mind, the customer can notify us immediately upon receiving the order confirmation email OR within 1 hour of placing the order and we will cancel the order before it is picked. Please consider that it becomes difficult to cancel an order once processing begins.